Frequently Asked Questions

Why do we ask for parent/carer agreement to offer our counselling service?

We believe it is important to work in partnership with parents and carers to achieve the best outcomes for the young person and their families. We also have an ethical responsibility to ask for agreement to provide counselling support for children.

 

Why do we ask for information about your child?

Information from parents and carers (and teachers if the counselling sessions take place in school) is essential in helping us to understand your child better. It enables us to gain a good picture of your child’s needs.

 

What is One-to-one Counselling/Therapeutic Play?

These sessions are offered once a week for about 50 minutes and will be on the same day and at the same time every week. These sessions give the young person the opportunity to express their feelings and to explore the issues that are concerning them. We aim to support your child in coping with these issues. All sessions are confidential between the young person and their counsellor, and information will not be shared unless the young person gives permission to do so. The exception to this is when a child or young person discloses that they are not safe or is at risk of harm – safeguarding issues. Escayp counsellors are not qualified to make a diagnosis, but can help refer the young person to a more appropriate organisation if required.

 

What is counselling?

Counselling offers a safe environment for children and young people to express their feelings, and to understand what may have caused them to feel this way. It helps them to share any worries or problems they may have, to identify triggers, and to implement coping strategies. Through our work we want them to feel heard.

 

What is therapeutic play?

Play therapy/therapeutic play is a type of therapy that helps children to express themselves, explore their thoughts and feelings, and to make sense of their life experiences. Play is a natural activity of learning, exploration and communication for children. Play therapy is considered highly effective for helping children to ‘play out’ what they may find difficult to put into words.

 

Who conducts the counselling sessions?

The Counselling sessions are conducted by Escayp Counsellors who are committed to the highest standards of personal, professional and ethical practice. This means they have to
keep their skills up to date. Our counsellors have already completed their counselling qualification to a minimum of diploma level, and also hold or are working towards a qualification in Children and Adolescent Counselling. All Escayp counsellors are members of British Association of Counselling and Psychotherapy (BACP) or equivalent governing body.

 

Who will your child’s counsellor talk to about the sessions?

Parents and carers will have the opportunity to meet with the counsellor at the icebreaker. The icebreaker is a chance for you to find out more about Escayp, how the counsellor works, and answer any questions you may have. All sessions are confidential between the young person and their counsellor, and information/session content will not be shared unless the young person gives permission to do so. Escayp counsellors have a responsibility to keep young people safe and to follow safeguarding procedures as and when required. If this should occur then this information will be shared with Escayp’s Designated Safeguarding Officer and the appropriate local services, as well as with parent / carers.

 

How can you withdraw your agreement for your child to attend counselling with Escayp?

You can withdraw your agreement at any time by speaking to the young person’s counsellor or by contacting the Escayp Office. Once we receive this information we will bring the
counselling to an end, and any future sessions will be cancelled. If at any point in the future the young person wishes to access Escayp they can do so by re-referring.

 

What is the Data Protection Act and the General Data Protection Regulation (GDPR)?

The new GDPR 2018 gives people control over their personal information (data) and requires organisations who have people’s personal information to act in a lawful and
transparent way. GDPR ensures that personal details, for example, name or date of birth, are lawfully collected, kept securely and not passed to other people or agencies.

 

What information we record?

The information we request from you may include personal or sensitive information, such as:

 

Personal Information about the young person, the person making the referral and the young person’s main carer:

  • first name or given name
  • family name or surname
  • address
  • telephone numbers
  • email address
  • date of birth

What do we use it for?

We may also use some of the information you provide us with for other reasons, such as to:

  • help us plan services for your future
  • to help obtain information/data for future funding bids
  • maintain our records
  • respond to any enquiries you make
  • create an individual profile for you so that we can understand and respect your preferences
  • account for our decisions and investigate complaints
  • meet our statutory obligations, for example visits by our own regulators
  • identify and protect those at risk of harm
  • ensure the accuracy of our records
  • prevent and detect crime
  • protect you and other people

How long do we keep it for?

We keep this information until the young person reaches the age of 21 years (or seven years from the date we last made contact depending on age at referral). After this time we will delete all electronic data and destroy all paper based copies we hold.

 

What can you do if you are unhappy with our service?

If you are unhappy with any aspect of our service, please contact our office:
Address: Red Door REAR of 258 Oxford Road, Gomersal, BD19 4PY
Tel: 01274 878117
Email: coordinator@escayp.org.uk, servicemanager@escayp.org.uk